Without prejudice to what is necessary to write by law below, often complying with boring bureaucratic and administrative terms, we would like to underline that for us the relationship with the customer is absolutely friendly and confidential. For over 20 years we have been working every day to guarantee our customers the best possible shopping and consumption experience.
If the customer wishes to withdraw, we not only recognize what is a sacrosanct right under the law, but together with him we try to understand the reason for this choice, if there are margins for recomposing the problem, so that all processes business can improve and evolve in the future and have more satisfied customers.
This is the philosophy that has characterized our family business for over 20 years and which has allowed us to have over 40,000 satisfied families today.
Therefore, for us there are no problems (which we prevent if possible) but solutions that we always apply to ensure that our customer is satisfied and happy!
All those that can be problems (broken delivery, missing parcels, courier mistakes and more) are just opportunities for us to demonstrate to the customer that we bend over backwards: indeed, we often go further in solving them because we remedy the problems by creating customer a greater benefit than the damage/inconvenience suffered and above all - what matters most to us - we demonstrate that we are serious and reliable.
Information relating to the exercise of the right of withdrawal
Pursuant to article 49, paragraph 4, Legislative Decree No. 21 of 21 February 2014 You have the right to withdraw from the contract, without giving any reasons , within 14 days.
The withdrawal period expires 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract via
To meet the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.
The return of the product can take place in the following ways:
- Northern Italy (Liguria, Piedmont, Valle d'Aosta, Lombardy, Trentino-Alto Adige, Friuli-Venezia Giulia, Emilia-Romagna)Fratelli Baiardo S.n.c. di Baiardo Gian luigi e Claudio will directly collect the goods agreeing directly with the customer date and method;
- All other areas: the customer will choose the most suitable sending method for him; all shipping costs incurred for the return of the goods will be entirely reimbursed together with the price of the goods.
Please return the goods or deliver them to us, without undue delay and in any case within 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if the Customer sends back the goods before the 14-day period has expired.
The right of withdrawal cannot be exercised after the packages have been opened: in this case, only what has not been consumed and returned in the original sealed package will be refunded.